6 Ways To 

Build Lasting Relationship With Your Customers

Success depends on your ability to create and maintain productive relationships.


Our approach to writing this white paper was to take a step back from the day-to-day activities of a freight broker and consider the relationship between the freight broker and shipper from all aspects and timelines of the relationship. We are confident that you will find tremendous value here, as we did doing the research and writing.

Download to learn more.


Previous White Papers

How To Increase Your Profit Margins And Bring More Value To Your Customers

In this white paper we will show you what we've learned helping hundreds of freight brokers sell to shippers while increasing their profit margins. We will go beyond some of the topics that we’ve covered in the past, such as diversification in your lane and modal mix and the importance of network density.

Networking: This One Secret Top Freight
Brokers Don't Talk About

If you were to ask us, the top freight broker skills that we look for go well beyond a high attention to detail, being organized, the ability to multitask, sales prowess, and professionalism. The ability to establish and maintain positive and productive relationships with customers and peers tops all that.

4 Surprising Facts About Shipping and Logistics

In this white paper, we explore recession proof products; how Russia - Ukraine War is effecting shipping and logistics; when and why fulfillment by Amazon is failing third party sellers; and also whether driver availability will get better soon.

12 Ways Top Freight Brokers Can Diversify Their Book of Business in 2022

Finding your “hole in the market” is a thing of the past for many new and seasoned freight brokers. You will inevitably lose a customer at some point in the future, so you always need to be adding to your sales pipeline and grow your business to stay ahead.


In this white paper, we explore ways you can diversify your book of business in 2022.

How Freight Brokers Can Set and Meet Annual Sales Goals for 2022

Keeping shipments moving is vital to meeting consumer demand and driving revenue for the largest companies in the world. Although in 2020 the supply chain came to a screeching halt as governments issued lockdown orders in response to the global COVID-19 pandemic, 2021 showed us that any course can be reversed. Now, there is a pandemic-induced buying surge that we have never seen before.


In this white paper, we explore why confidence is king and when stressing the importance of value, you shouldn’t get into price negotiations.

What You Need to Know About the Capacity Crisis of 2022

The global container business is in chaos, and not because anyone player or group of players did anything “wrong”; everyone did what they were supposed to do.

In this White Paper we explore the capacity crisis of 2022.

Freight Agent - Carrier Relations

When it comes to logistics, the importance of good carrier relationships can’t be overstated. Strong partnerships between carriers and brokers are critical for freight operations to run smoothly and cost-effectively.

In this White Paper we explore several keys to success.

9 Innovations That Will Impact Logistics Companies in 2021 and Beyond

Over the past year, shipping and shopping habits have changed. Disrupted supply chains forced consumers to search online for everyday goods and new health procedures slowed down organizational processes. Yet, the logistics industry has continued to grow, despite COVID-19 disruptions, with an average CAGR of 11 percent.

In this White Paper we discuss innovations that will fuel future growth.

How Covid-19 Changed Shipping Forever

The supply chain is one of the most fundamental elements of a business. Keeping shipments moving is vital for organizations to meet consumer demand.

In this White Paper we discuss how to change your approach and develop a resilient supply network for the future.

Cold Is Hot In The Future Of Logistics 

While globalization has made the relative distance between regions of the world much smaller, the physical separation of these same regions is still a very important reality. Proper transport and handling of food are critical throughout the supply chain, particularly with perishable goods that require cold conditions.

In this White Paper we do a deeper dive into Cold Logistics.

12 NO-FAIL Negotiation Tactics For Freight Brokers During Covid - 19

If you’re a freight broker, negotiating is an everyday occurrence. It is not for the faint of heart—negotiating is tough work. This white paper covers 12 tried-and-true tactics that the most successful brokers use to close deals.

Freight and logistics companies are set for a moment in the spotlight in this ever-expanding $1.4 trillion industry. Freight brokers need to make the most out of this opportunity.

12 Ways Freight Brokers Can Increase Their Income During Difficult Times

LIf you want to increase your income and become more proficient, it’s important to invest time in strategizing a plan for success, especially in these difficult times.

Fortunately, there are plenty of things you can do to ensure that you increase your client base and become a better freight broker. This white paper covers 12 tried-and-true tactics that the most successful brokers out there use to increase their income.

The Opportunities and Threats Every Freight Broker Must Know About During Covid-19

The ultimate goal for your freight broker business is to generate more leads and convert them into customers. This whitepaper is focused on helping freight brokers fill their sales lead pipelines through developing an understanding of how indirect and direct externalities affect freight intensity.

We look at how some companies pivot in times of crisis to continue driving revenue and how others suffer from a lack of action. Finally, because staying in the know now is more important than ever, at the end of this whitepaper we provide key resources that freight brokers can use during this time of crisis to stay at the top of their game.

A Business Survival Strategy For Freight Brokers

The Coronavirus pandemic has taken the globe with a vengeance. Mandatory lock-downs, travel bans and widespread fear are forcing a change in the way we work, shop and interact. Businesses of all forms are being affected and the logistics sector is feeling the impact.

In SPI’s latest white paper, we provide a deep and thoroughly researched view of the road ahead. Included you’ll find proven strategies to gain a competitive edge in your freight broker business and not only survive, but thrive.